We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible—ideally within a matter of days or at most a few weeks, because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details or your complaint within 12 months of the incident that caused the problem, or within 12 months of discovering that you have a problem.
Complaints should be addressed to Sharon Hope, Practice Manager. Alternatively, you may wish to ask for an appointment with one of the partners of the practice to discuss your concerns. He/she will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.