Patient Charter

Our practice aim to provide patients with respect, privacy and dignity at all times. This may mean you wish to see a female or male doctor for certain issues. We usually have a good mix of both female and male doctors at both our surgeries on a regular basis to ensure that our patients needs are met.

We aim to work together with you as the patient to obtain the best outcome for you. We ensure that the patients’ opinion and thoughts on their care are listened to and taken into consideration. Should you feel you have concerns over your health or treatment that you are receiving, we are here to listen and take on board your comments. However, if you feel that this has not been the case, please let us know.

We operate a practice complaints procedure as part of an NHS system for handling complaints.

Complaints procedure

Please see more information on how to make a complaint or suggestion.

Hastings House Surgery, Wellesbourne - Rivers Way, Wellesbourne, Warwick, CV35 9RH
Little Thatch Surgery, Kineton - Warwick Road, Kineton, Warwick, CV35 0HN
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