Patient Charter & Privacy

Our practice aim to provide patients with respect, privacy and dignity at all times.

We aim to work together with you as the patient to obtain the best outcome for you. We ensure that the patients’ opinion and thoughts on their care are listened to and taken into consideration. Should you feel you have concerns over your health or treatment that you are receiving, we are here to listen and take on board your comments. However, if you feel that this has not been the case, please let us know.

We operate a practice complaints procedure as part of an NHS system for handling complaints.

 

Complaints procedure

Please see more information on how to make a complaint or suggestion.

 

Fair Processing & Privacy Notice

Please download and read our fair processing & privacy notice, which includes details about how we use your data to provide the best possible service to you, and how we share your information securely with other NHS providers or specifically contracted third party organisations where this is necessary and legal to do so.

The practice takes its responsibilities as a Data Controller under GDPR very seriously and patients can be confident that we have policies and procedures in place to protect their sensitive data.