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*IMPORTANT CHANGES* to our booking appointment system from Monday 16.03.2020 and the collection of routine medication
Posted on 14 Mar 2020
Protecting our community.
Patients needing to collect routine regular medications from our dispensary will be able to do so between the hours of 4pm & 6pm only. They will not be able to speak to a receptionist at that time.
The Department of Health guidance is to minimise the number of patients attending NHS facilities to reduce the risk of virus spread.
The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public.
We at Hastings House Medical Centre have made the decision that from 16/03/2020 changes will come into place on how a patient can see a GP/Nurse/other. We are going temporary suspend all pre bookable routine appointments.
Any patients who have already booked a routine appointment will be contacted by phone to be asked the following:
Is it vital you keep your appointment; could it be postponed? If you feel the answer is no your appointment will be changed to a telephone appointment.
The patient coordinators will ask for a telephone number and the reason for your appointment so that a GP/Nurse can contact you by telephone at the time of your scheduled appointment as opposed to you attending the surgery.
All appointments will be triaged only via telephone consultation.
The risk to the general public at this time is moderate.
Please check up to date guidance on https://www.nhs.uk/conditions/coronavirus-covid-19/
We at Hastings House also offer urgent online support and advice if you require via our website www.hastingshouse.org.uk This is available at the top of the homepage.
Thank you for your understanding and continued support.